Requested information not sent

<p>I have been a victim of ***** and an account was opened with my detials at Telkom mobile. A fruad case was opened last year December and only completed in March 2017. I was informed via sms that the case has been finalised. I then called in at Telkom requesting them to send me formal letter stating the outcome of the investigation, till today such informatiion has not been submitted to me. What frustrate me the most is that i have been calling numerous times requesting this letter and i have not received it. Can you please assist as this letter is required at the South African ***** prevention services as part of the supporting documents.</p> <p> </p> <p>Regards </p>