Requested For the Line Move

Good Day. I am not sure what to do or where to go. Last week or 2 weeks ago I logged a call for our lines to move. I was told I will be given a Ref number on my cell or they will send a sms. I did not receive the sms. I called again and was told the person that worked on the call did not complete it. They did that I received 2 ref number (***,***). I followed up yesterday and I was told to go to a Telkom branch because of lines issues in that area. Today I went to a branch and was told the call center. I just want to ask who can help me because the call center tells me to go there and I went now the branch tells me call the center. As a customer what I am i suppose to do or who should I call. I don't want to fight or even scream but I am just requesting my lines to move. Simple. Best Regards Antonio [Email Removed]