1 reviews | Active since Feb 2015
Requested for cancellation, the service is still active and the installment is 5x more
<p>I had a data contract which I was paying R149 and the contract was lapsing on the last day of June 2016. On the 30 May 2016 I have requested for a cancellation of a service. Even today the service is active and have received an invoice with an amount of R730.47 which is 5x more. When I query the amount i am told that it's because the contract lapsed and now i'm being charged normal rates for data. I called and spoke to Karabo Tjale. He asked me that I resent the cancellation form which I did but even today my cancellation request cannot be traced by the call center. I am not going to pay that rediculous amount of money for Telkom's mistake. Telkom is such a horrible service provider with no customer service. I happened to be an employee of Telkom yet I get this substandard service. I would suggest that People stop buying Telkom's products and services. Disgusted</p>
When are you going to resolve this? It's Thursday and have not heard anything from you much the same as sending cancellation request that cannot be traced.
When are you going to resolve this? It's Thursday and have not heard anything from you much the same as sending cancellation request that cannot be traced.
