MM
Mashilo M

1 reviews | Active since Feb 2015

13 Jul 2016, 12:37

Requested for cancellation, the service is still active and the installment is 5x more

<p>I had a data contract which I was paying R149 and the contract was lapsing on the last day of June 2016. On the 30 May 2016 I have requested for a cancellation of a service. Even today the service is active and have received an invoice with an amount of R730.47 which is 5x more. When I query the amount i am told that it's because the contract lapsed and now i'm being charged normal rates for data. I called and spoke to Karabo Tjale. He asked me that I resent the cancellation form which I did but even today my cancellation request cannot be traced by the call center. I am not going to pay that rediculous amount of money for Telkom's mistake. Telkom is such a horrible service provider with no customer service. I happened to be an employee of Telkom yet I get this substandard service. I would suggest that People stop buying Telkom's products and services. Disgusted</p>

0
Replies (1)
MM
Mashilo M's update21 Jul 2016, 10:38
Reviewer Update

When are you going to resolve this? It's Thursday and have not heard anything from you much the same as sending cancellation request that cannot be traced.