REQUESTED CANCELLATION OF SERVICES

On the 3rd of November I requested that a softcap added to my account should be removed as there is to much unneccesary items added to my account. An form from AE National was send to me by the operator telling to to complete the form and return, which I did. He said should there any problems they will respond in 2 working days. This morning I called Telkom as nothing was changed on my account and then \imformed"any changes requested take 30 working days to be implemented which I find extremely strange and unexceptable as that means a month and a half ......where as you adding services is done in 1 minute. I was not given a reference number the previuos time but totday ***/A. So I don't know what to believe anymore......what is the procedure and what else must I do???"""