Requested a line move way in advance never happene

I moved and filled in the relocating form online way in advance and the date for re conection was 30 November 2015, I moved in waited the whole day no one pitched from telkom, the next day back at work I phoned to ask what the hold up was, 1st they could not pick anything up and being transfered 5 times and 55 min later a lady said everything would be sorted out, well I got home checked the modem light on wifi and Internet I tested it and got a number. Great but my speed was only 2 mbps I am paying for a 4mb line, today I phoned them and well going on 40min now, as my old line is still active and my new number belongs to someone else what the hell, this is unacceptable, so I need it resolved today 2 December 2015 and not a day later, 41min still holding on what a joke, don't ever phone telkom you waiting you money and airtime, I want the matter resolved today and send you people on training to send a person to the correct department, no excuses get someone to sort it out today and you phone me