Request to unlink a mobile number from my profile

To whom it may concerned<br> <br> I have found that there is an unknown mobile number linked to my account that I have had to pay for to avoid suspension. I have been trying to get it unlinked from the account for the past six weeks now. The first time I actually got a hold of someone on the line was last week. The person I spoke to from the Retentions Department didn't know what to do, so she said she would ask her Manager to escalate the issue and get back to me, that never happened. Today I decided to call in again and I was transfered back and forth with no assistance until someone told me to go to a Telkom store and get a form that I should fill in for the cancellation, and that was going to take at least 20 days. I had been to a Telkom store in East London from Queenstown (2 hours away) to make my payment when my service was first suspended and they told me I needed to call 10210 for any queries, because I was also thinking of cancelling the service altogether. Today I just received an SMS asking me to pay over R7 00-00 on the same mobile number that I do not recognise. The number in question is ***. I just need this number to be removed from my profile that's all.