Request to port from MTN to Telkom - No Service

I received my new cell phone from Telkom on 30 March 2015 with the cell phone number *** and sim number ***. The contract is between SARS and Telkom and I am the user. I logged a call with SARS to port my contract number *** to Telkom, but did not receive any joy. I phoned the Telkom call centre on 16 April and spoke to Fortunate who gave me a the email address [URL Removed] which I should email to request to port but the email address proved to be incorrect. I then emailed [Email Removed] which advised that I go to my nearest store. On 18 April 2015 I went to Telkom College Crossing, where an agent assisted me and also did a simswop to serial number ***. By 22 April I had still not been ported. Bernadette from Loch Logan did it again on 22 April 2015 and then again on 24 April 2015. It is now 2 May 2015 and my MTN number *** has still not been ported to Telkom. I cannot believe that it can be so difficult to port a number. I need immediate assistance.