Request to Port Cell number not being done

Signed a new contract with Telkom and app**** to port old number from Vodacom, this was done in the Telkom office on 1 December. The conformation pin as well as a SMS to port the number from Vodacom was received on the same day at 9:50. I was told it could take up to 48 hours, it is now 5 December, and after numerous calls to both supplier call centres nothing has been done yet. Telkom call centre says the number has not been released and Vodacom tells me that Telkom must activate the number. I cannot complain about the attitude of the people I just need someone to take responsibility and not ask me to wait until the next morning.