Request to clear unauthorized credit and regain telkom account

Hello.

My name is Thabang Serothoane. I've had an adsl account with Telkom since 2017. When I signed up I requested a pay as you go account but it turns out I was given a contract. In March this year I stopped using Telkom services under the knowledge that the account will immediately stop itself from further charging me. Having never activated a debit order and knowing I had requested an account that will not charge me for anything I didn't use, I was never worried about anything. I moved from where I was living before and moved to a place that didn't have technical problems as the one from before. I tried to reactivate my services only to find I owe thousands of money to Telkom for services and I never actually used. As it turns out, they had signed me up for a contract when I in fact never requested one. I have tried cancelling this from further charging me but month after month I still receive an invoice and right now I owe Telkom over R5000.

I'm sad because I love Telkom internet and I'd like to continue using it but as I have already tried to sort this matter out, I have been told I need to settle the R5000 first although it is for services I never used and under the package I never asked for either. Further, this is ruining my credit record because it does not allow me to cancel neither does it allow me to stop it from further accumulating under my name.

All I'm asking for is for the credit to be cleared so that I can reactivate my services and continue using my account, please. To show that I'm a good account holder, I have 3 mobile accounts with Telkom where I pay over R2000 a month and they're all in good standing.

I would appreciate if Hello Peter can intervene in this matter just to help me clear the money I owe for the services I never used and help me get back my adsl telkom account.

Thank you