Request to cancel business account and move to personal account

I have a business mobile account with 1 primary number and 3 secondary numbers.

On the 3rd of March 2018 I went to a Telkom shop to cancel the business contract so that I could convert it to my Personal name. After 6 weeks I had no feedback, so I phoned the call centre on 25 April.

The feedback was that the cancellation request has not been received, so I emailed it the call centre agent (who was very friendly and efficient).

Thereafter I phoned weekly to find out the status. The feedback varied from 'The request is with a manager who is on leave' to ' We can find no trace of your cancellation request'.

I emailed the cancellation request to another 2 call centre agents (both friendly), and both promised to send me feedback, but to date no further comments or updates have received.

As mentioned, I'd like to cancel the business contract and move some of the numbers to my Personal account, however, the poor service is making me consider moving to one of the other mobile service providers, even though I feel their product is inferior, but their service is better.