Request to cancel Adsl ref SM130754 & ***A

I have requested the ADSL subscription to be cancelled and for the tel service for weekend to continue as we have another service provider for our internet. it was not cancelled in the beginning of the month but since Sat afternoon the internet was not working. I spoke to a consultant at accounys and she told me the adsl is still actve. Tried to phone them, held on for about an hour and a consultant picked up to tell me sorry they are off line I must phone another day. The new internet provider emailed us that it looks like the line was completely disconnected. All we wanted was telkom to release the Adsl part so that the new provider could take over. I am so sick and tired of the customer service and no care attitude of this company. As they are the only company providing fixed lines the have attitudes like they are gods. Next step is consumer board and even newspapers as this is disgusting.