Request still not yet done

I have logged call below, Telkom responded twice , yet nothing has been done<br> <br> <br> I have telephonically request Telkom to move my VDSL line to the holding area so that my ISP can take over the line.<br> <br> I have sent through two email with my ID to [Email Removed] (I have proof), 1st one on 14 December 2015 and second one on 20 Jan 2016.<br> <br> Why does Telkom have all these policies but when a customer makes a request it is not done on Telkoms side.<br> <br> PLEASE MOVE MY VDSL LINE TO HOLDING AREA IMMEDIATELY <br> <br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 10:16:44 | Thu 21 Jan 16 <br> Hello theopot,<br> <br> We apologise for any inconvenience caused. Our consultants will attend to this query and advise.<br> <br> Your reference remains SM178022<br> <br> Thank you.<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team. <br> <br> Add a new Telkom Report Inappropriate report? Back <br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 07:21:16 | Mon 1 Feb 16 <br> Hello theopot,<br> <br> Thank you for making contact with us <br> <br> <br> This response serves as confirmation that your query has been received.We do apologise for the inconvenience. Please be assured that we have tasked our specialist to investigating and provide feedback as soon as possible.