Request of ADSL line from Telkom

I am concerned about the service being rendered by Telkom. I app**** for an ADSL line and It was approved on 1 February 2021 (Order number ***A). I was then informed that a technician will be sent within 7 - 10 working days. After 5 working days the first technician came and just left because of the address miscommunication. The second technician came after two days and went to the wrong address and called me and got access to the premise and did not install the ADSL line because he discovered that the nearest pole had rust cables and he needed access of another pole which was in someone's yard. He tried to gain access to the yard but unfortunately no one was responding from that house/yard. He then left and another technician was sent after 3 days. The technician came and did his own assessment and he also went to the nearest pole. He also discovered it was rusty and requested that I accompany him to the other yard where the other pole was located. We struggled to gain access but eventually the owner granted access. This time the technician discovered that he needed also to access the another pole in another yard. However there was no response as well from that house and so this third technician left. Before he left he advised that the matter will be referred to another department that deals with wiring/cabling. Despite the advice given by the 3rd technician I got a call that another technician was coming. He also started the whole process from the start and he advised that he needed access from a totally different yard. He was denied access by the owners because they wanted me to be present with the technician inorder to gain access.

When I call telkom's ordering department to enquire about the order they all are clueless of what's happening on the ground and the only information they have is to tell me that the next technician is booked to come and install the ADSL line.

My concern is there is no coordination among the technicians that are being sent. When I engage the technicians about the previous one they all get surprised the there was someone before them.

Today is day number 17 of waiting for the ADSL line and the service provider seem to be failing to provide the service.