Request not completed after a week

I have logged 2 requests with Telkom last week. The first is to have my ADSL data service cancelled and the next to move my line into the holding pool for migrations. They said it will take 24hours, nothing has happened and my new ISP is awaiting confirmation. I have contacted the call centre to check on my request and still nothin. I went to a store and they are so useless they cant even assist. They say I must phone 10210 to check. What is the point of the store then? My reference number for the line migration is ***A. Please help!!!