GN
Gabisile N
1 reviews | Active since May 2011
03 Oct 2018, 21:22
Request not actioned
I called Telkom on the 14th of August to request limits be set on my account as I do not want my kids to use more than the contracted service. To my shock the August and September bills clearly indicated the limits were not implemented. Today is the 3rd October and the bill already stands at close to a thousand bucks. Each time I tried to call Telkom, both last month and today, I've struggled to get through. I'm now at my wit's end and want to cancel this contract.
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Telkom's replyOfficial
01 Nov 2018, 12:25Good Day Gabsile
Thank you fir making contact with with us.
Please let us know if you still experiencing issues adjusting your spend limit.
If you don't mind, please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply01 Nov 2018, 12:25
Official
Good Day Gabsile
Thank you fir making contact with with us.
Please let us know if you still experiencing issues adjusting your spend limit.
If you don't mind, please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,