DW
Dewald W
1 reviews | Active since Nov 2014
08 Jul 2015, 09:45
Request for upgrade of ADSL line speed
Last week Friday I requested for Telkom to please upgrade my ADSL line speed from a 2mbps to a 10 mbps line. I contacted your 10210 line yesterday who advised that the upgrade will be done yesterday and I will receive a sms once done. <br> <br> Never received the sms, phoned 10210 again, only to be told that it is not done and NO resolution time is available. I requested to speak to someone who can assist me, and now I am still on hold for 14 minutes with NO ONE coming back to me. <br> <br> Please sort this out NOW
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Telkom's replyOfficial
08 Jul 2015, 10:12Hello dewald125,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123837.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123837.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Telkom's reply08 Jul 2015, 10:12
Official
Hello dewald125,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123837.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123837.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***