jJ
jillian J

1 reviews | Active since Feb 2011

13 Dec 2015, 10:39

Request for telkom landline to be moved

I recently moved from Alberton to Brakpan and requested my telkom landline to be moved accordingly.<br> <br> I spoke with the call centre and they said that the request has been submitted and i have now been waiting for three weeks just for the line to be moved . i meen how hard could it be as there is a actual line in the house telkom just has to send a technician to get it working.<br> <br> I have been paying R600 for the last month for internet but im unable to use it as i dont have an active line.<br> everytime i phone in i end up holding the line for roughly 15 minutes to which the general response is \the technician has been dispatched and will contact you shortly"<br> <br> I need this sorted asap as i use the internet for business purposes to skype with clients in america and now due to someones incompetence i end up looking *********** .<br> <br> My reference number is (***) and the second reference number is (***)<br> <br> Sort this out please """

0
Replies (1)
Telkom
Telkom's reply13 Dec 2015, 11:06
Official
Hello Jill101,

Thank you for contacting us here.

Your query originate from Hello Peter platform and we have extended our full support to the Technical team to help us with line removal.

But you can also use this link aswell https://secureapp.telkom.co.za/move-line/

We regret the delay in resolving this one for you.

Your ***.

Regards,

Eric
Telkom Social Media Team
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