Request for Relocating Home Fixed Line and ADSL

<p>Herewith the chain of events up until 31 July 2017 relating to a call with reference #: ********** 85:</p> <p>1. Logged a call with Telkom on the 29th June 2017 to relocate my line to a new address</p> <p>2. I did not receive any personal communication from Telkom other than an sms with the reference number and I alloswed a few day for Telkom to act</p> <p>3. I followed up during the week of the 10th and 17th July 2017 and wanted the issue escalated but was told that my request is still within the 14 working days and thus cannot be escalated. According to the customer services rep my line was terminated on the 4th July and this is when the 14 working days commences, meaning that my line relocation should be completed by the 24th July.</p> <p>4. As at today (31/7/2017)I still have not received any formal feedback or update from Telkom w.r.t my request. I called for the past 3 days on 10213 but the line is not operational- it does not even ring. I then reverted to 10210 and was transferred this morning (31/7/2017) to the 10213 team who indicated that my request was terminated due to unpaid services. The sales rep could not help me further as she had no access to the billing- absolutely ridiculous in today's day and age that the customer services rep does not have access to all the client's relevant information. She then transferred me to the billing department who confirmed that my current outstanding amount for services is in teh region of R350 and is only due to be paid by teh 4th August. She then put me on hold for approximately 20 minutes not once coming back to assure me that she is looking into my problem. I eventually hanged up with the entire experience taking up 50 minutes of my valuable time.</p> <p>5. If Telkom does not resolve this matter within 24 hours I will be taking up alternative internet services from a competitor as well as landline services. It will cost me more but for teh level of atrocious service that I have had from telkom I am willing to sacrifice the costs. Let's see if this results in a postive response.</p>