Request for refund

On 20/3/2014 my daughter bought me a 25 + 25 gig data bundle for R999 from Telkom and a Me tablet from Game just before returning to USA. In May I went to Telkom to find out why I was not getting any connection signal but no technician was available, nor was he there when I went in the next day. This was the beginning of countless visits to the manager, Mr Etienne Hartzenberg, the technicians, and phone calls to Telkoms technical division. Eventually on 11/9/2014 (two weeks before the expiry of the data bundle) the technicians came to my home and established that there is no coverage here. Telkoms in store rep, Adiel, sent 2 e-mail on 22/7/2015 and 2/9/2015 to \top"management but to no avail"