REQUEST FOR PROVE OF PURCHASE OF THE CONTRACT PHONE

I app**** for a Telkom contract phone on line on the 23 February 2018. The phone was delivered and have been using the phone until 17 October 2019 when it fell into the water. I then took the phone to the I Store in Brooklyn Mall for fixing. I was told to present the Prove of purchase and didn't have at the time and I told the lady at the I store that she must book the phone and i will present the prove of purchase later. I then phoned Telkom to send me the prove of purchase from their side because the phone was still under contract. I was transferred to different sections of Telkom for this request with no success. The Telkom numbers i was transferred to and asked to phone are; 10210, 10213, 081180, *** and all the people i spoke to, on these numbers were unable to supply me with a Prove of Purchase. i was also given an email address to send my request and even on the email i was not assisted. I AM WONDERING HOW CAN IT BE THIS DIFFICULT TO PROVIDE A PROVE OF PURCHASE ON A CONTRACT PHONE??? The emails below is my communication between me and some of the Telkom consultants. These matter has been running for two weeks with no assisted. I am very disappointed on Telkom because of their inability to resolve this simple matter. The I Store is even returning the device without fixing it because they have been waiting for the prove of purchase for the past two weeks. The emails below are the communication between myself and TELKOM.

*** - ***

Inbox ×x

Andile Mphulanyana <***>

Wed, Oct 23, 5:12 PM (7 days ago)

to 10213

Good Day

Please provide me with the proof of purchase for the Iphone x - ***. The prove of purchase must have the following details;

image.png

I made several calls with no success.

Regards,

Proof Purchase

Inbox ×x

Nobukhosi Petunia Shabangu (NP) <***>

Oct 25, 2019, 4:56 PM (5 days ago)

to me

Good day

please find my below email address : ***

Regards,

Nobukhosi Shabangu

CSR-Customer Service Representative

Telkom Mobile

T: +27 (0) 81 180

E: ***

4

Nobukhosi Petunia Shabangu (NP)

Oct 29, 2019, 12:35 PM (22 hours ago)

to Core-, me

Good Day Andile

I was able to retrieve the order number and have responded to sales , still waiting for their feed back

Proof Purchase

Inbox ×x

Nobukhosi Petunia Shabangu (NP) <***>

Oct 25, 2019, 4:56 PM (5 days ago)

to me

Good day

please find my below email address : ***

Regards,

Nobukhosi Shabangu

CSR-Customer Service Representative

Telkom Mobile

T: +27 (0) 81 180

E: ***

4

Nobukhosi Petunia Shabangu (NP)

Oct 29, 2019, 12:35 PM (22 hours ago)

to Core-, me

Good Day Andile

I was able to retrieve the order number and have responded to sales , still waiting for their feed back

Regards,

Nobukhosi Shabangu

CSR-Customer Service Representative

Telkom Mobile

T: +27 (0) 81 180

E: ***

From: Andile Mphulanyana [***] Sent: 29 October 2019 11:46 AM To: Nobukhosi Petunia Shabangu (NP); Core- Service Comms Subject: Re: Proof Purchase

Core- Service Comms

Oct 29, 2019, 12:38 PM (22 hours ago)

to shabanp2, me

Type your response ABOVE THIS LINE to reply

Andile Mphulanyana Subject: BR69330

OCT 29, 2019 | 12:38PM SAST Dimakatso Maloka rep****:

Dear Andile

Thank you for the mail,

Please note that we are unable to request that on your behalf, please do request the copy of contract or valid proof of purchase, with the details below.

date of purchase *unit description *serial number *the cost of the unit *place of purchase

Kind Regards

Dimakatso Maloka Customer Service Administrator

IMPORTANT INFORMATION ____________________________________________________ Information in this email including any attachments may be privileged and/or confidential and is intended exclusively for the addressee. The views expressed in this message are those of the original sender, except where the sender expressly, and with authority, states them to be the opinions of any such entity. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this correspondence in error, please notify the sender and immediately delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Neither the original sender nor Core Group warrants that any communication via the Internet is free of errors, viruses, interception or interference. Information is distributed without warranties of any kind.

OCT 29, 2019 | 12:35PM SAST Nobukhosi Good Day Andile

I was able to retrieve the order number and have responded to sales , still waiting for their feed back

Regards,

Nobukhosi Shabangu

CSR-Customer Service Representative

Telkom Mobile

T: +27 (0) 81 180

E: ***<mailto:***>

________________________________

OCT 29, 2019 | 11:47AM SAST Original message Andile wrote:

Hi Nobukhosi

I don't have that slip. The contract is 20 months old. Even if i had it, it would have faded by now. There must be other means to get the prove of purchase, please assist. Maybe you can contact the I Store and give them confirmation that the phone belongs to me. I have included them on this email. The I Store reference number is " BR69330 ". I have attached the serial numbers on the phone box.

Regards, Andile ***

On Tue, Oct 29, 2019 at 9:04 AM Nobukhosi Petunia Shabangu (NP) < ***> wrote:

> Good day Andile > > > > I have received responds from sales today and they require you to please > send your waybill Number which is found on the slip you got when your > package was delivered > > > > please email me that information > > > > > > Regards, > > > > Nobukhosi Shabangu > > > > CSR-Customer Service Representative > > > > Telkom Mobile > > > > T: +27 (0) 81 180 > > > > E: *** > ------------------------------ > *From:* Andile Mphulanyana [***] > *Sent:* 28 October 2019 03:35 PM > *To:* Nobukhosi Petunia Shabangu (NP) > *Subject:* Re: Proof Purchase > > Hi Nobukhosi > > Please update me on the progress. no one contacted me with regard to prove > of purchase. > > Regards, > Andile > *** > > On Fri, Oct 25, 2019 at 5:04 PM Andile Mphulanyana <***> > wrote: > >> Thanks, it was nice talking to you. >> >> On Fri, Oct 25, 2019 at 4:56 PM Nobukhosi Petunia Shabangu (NP) < >> ***> wrote: >> >>> Good day >>> >>> >>> >>> please find my below email address : *** >>> >>> >>> >>> Regards, >>> >>> >>> >>> Nobukhosi Shabangu >>> >>> >>> >>> CSR-Customer Service Representative >>> >>> >>> >>> Telkom Mobile >>> >>> >>> >>> T: +27 (0) 81 180 >>> >>> >>> >>> E: *** >>> Good Morning

please update me on the developments of this matter.

Regards,

Andile

***