Request for line cancellation ignored and line reconnected without permission

<p>I requested for a cancellation of both my lines for number ********** & ********** effective the 28 November 2016 and I was told t cancellation would be effective the end of December 2016. I was lilled in advance for December and January 2017 which I paid. Some one from telkom on called me in the first week of January to confirm the cancellation to be efected at the end of January 2017 as I was already billed for the month in advance. I was how ever supprised to receive an invoice again for January 2017 and I was also charged a reconnection fee of R428 for both lines. This is unacceptable as I cannot pay for lines I request a cencellation for 2 months ago and the lines were reconnected for no apparant reason and I will not pay the amount as I requested for the lines to be cancelled in november 2016 and I never requested a reconnection of the lines as I cannot affor to pay for them. Your assistance will be greatly appreciated.</p>