YK
Yazdaani K

1 reviews | Active since Mar 2017

02 Mar 2017, 13:18

Request for connection receives no bytes

<p>Ihave a Telkom wi-fi portable modem, and after numerous visits to the store to report the gadget faulty, I was told that once the gadget is on, it wants to be left on the desk or wherever, I have no problem with that, but then why is it portable. Nonetheless, the gadget does not stay on and that is problem. I constantly have to switch it on and only realise later that i have lost connection. So now the thing wants to be plugged in before it goes on,,, only to remain on the charging screen... so I get no service from. I have been instore many times.. please please please replace my gadget I am paying for it!!</p> <p> </p> <p>To make matters worse, Telkom never answers their phones! </p> <p> </p> <p>Stuck with no data</p>

0
Replies (5)
Telkom
Telkom's reply02 Mar 2017, 15:26
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply14 Mar 2017, 08:55
Official

Good day

May you kindly private message us the affected number/ ID number for further investigation on this matter.

Kind regards

Telkom Social media team

^IL

Best regards,

Telkom
Telkom's reply16 Mar 2017, 14:48
Official

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

YK
Yazdaani K's update16 Mar 2017, 15:59
Reviewer Update

Please forward me an email address as i do not want my details on a public forum.

Thank you

Telkom
Telkom's reply17 Mar 2017, 14:06
Official

you can please email us on *** for further assistance.

please note that when you reply on private we are the only people that can view your details.

Regards
Launa
Telkom Social Media Team

Best regards,