Request for Cancellation simply not actioned

Please can someone help me.<br> I have a guy who has been kind enough to send me what I needed to fill in, and I did it all, in order to cancel certain services on my line. It has been 3 weeks now and still it's been 'processed' and I just had to pay again for services I do not use which I have already cancelled.<br> I just need someone to attend to this for me.<br> <br> I have been dealing with<br> Abulele Mbie<br> Senior Associate - Escalations <br> <br> He has been excellent and quick to respond, but now he has send the cancellation documents to be processed over 3 weeks ago (7th of January 2016 I sent the cancellation notices). I don't mind if it takes time but I need to know that from the moment I cancelled I can be credited at least for the services.<br> <br> I don't know what else to do here !