REQUEST FOR CANCELLATION OF SERVICES
<p>On 19 July 2016 i requested a cancellation of fibre services by emailing through the cancellation form with all the requisite documentation. I was informed that a service consultant will contact me within 21 days.</p> <p> </p> <p>To date i still not have recieved a response although telkom are happily billing me. Every time i call the call centre i am either transferred from 10210 to 10213 and the call operators forward my call to a person who never answers the phone. I was also told that telkom do not have a cancellation department.</p> <p> </p> <p>I am extremely frustrated that a simple issues such as cancellation of services can take more than two months especially as i am being billed for services that do not work. I specifically stated in my letter accompanying the service form request that i wish to retain all my fixed line and fax rentals with telkom it is simply the firbe that i want cancelled as it did not work for months.</p> <p> </p> <p>All i want is to cancel the fibre service.</p> <p> </p> <p>Shikar Maharaj</p>