Request for cancellation of service still not processed

My contract expired on 04 November 2017. I submitted a cancellation request through the 'My Telkom' portal on 05 October 2017. Phoned numerous times during october to follow up, and was told the request was in the system but it takes 21 business days to process.

After the 21 business days i was told that the request was in the system but the no one monitors that system and I must now submit my request via email. 6 weeks later, Telkom is still taking my money for a service I am not using, while giving me the runaround.