Request for Cancellation of Contract -

Good day,<br> <br> I requested Telkom mobile to cancel my contract.<br> <br> I called them to request this when my contract expired, and they advised me that they can't take an instruction over the phone and I would need to call into one of their branches to have this effected. Which I found to be strange, as this was a simple instruction that could be executed without all the hustle of going into their branches. <br> <br> 2 months went by with no change and they continued to debit my account for a service I last used in 2014 Aug/Sept. I continued to pay for the contract of DATA as I had signed for 2 years. The contract expired in Jan/Feb 2015, I then placed a stop payment on the debit order. To date Telkom is still trying to debit my account for services I have not used for almost a year now.<br> <br> Today, Neo from Telkom Mobile called me to request I pay an outstanding amount before they can cancel my account with them. Which of course I told her I will not be doing that, as I can not be held liable for something that has not been utilised, I also requested this to be cancelled on expiry.<br> <br> Can my account with Telkom Mobile be closed, it that too much to ask for.<br> <br> Thanks,<br> Ludwe Kitsi<br> ***