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SH
Sameera H

1 reviews | Active since Oct 2017

24 Oct 2017, 20:21

Request for cancellation

I have logged a case with Telkom on the 17 Aug 2017 for my Telkom contracts to be cancelled since I have been receiving very bad signal problems with the network. Telkom has sent some guys to test the network at my place at the end of Aug, n since have not received any feedback from Telkom. I keep calling Telkom to find out what is the progress on my case ,but I keep hearing the same old stories over and over again. I called today and was told by a consultant someone will call me today to notify me about my case, I since have not received any call thus far. Telkom service is useless and unprofessional.

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Replies (5)
SH
Sameera H's update27 Oct 2017, 08:29
Reviewer Update
It seems Telkom doesn't not care about the bad service they provide for their customers,since my last comment regarding my case I have not still heard from Telkom....Poor and disgusting service
Telkom
Telkom's reply27 Oct 2017, 14:09
Official

Hi Sameera,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

SH
Sameera H's update31 Oct 2017, 19:57
Reviewer Update
So I received a response from Telkom on hello Peter, indicating my case is escalated , but I have still not received a call from anyone at Telkom, how useless and unprofessional is Telkom, clearly they cannot keep up to their standards of making their clients happy.
SH
Sameera H's update02 Nov 2017, 09:42
Reviewer Update
Ok so I am still calling Telkom to find out about my case, since they haven't contact me with an update, the person I spoke today was the 4th person who told me they will escalate my case, but still ntn happens . Telkom is a bunch of useless idiots.
SH
Sameera H's update17 Nov 2017, 09:05
Reviewer Update
.... Telkom gets in contact with me after 4 months, and tells me they will cancel my contracts but I got to pay for the devices, wat bull****! U make me wait for 4 months n Dan still ask for my money, well Telkom u don't deserve my money, n if you want ur devices you can gladly have them! Useless n unprofessional services to their customers.And clearly the report indicates ther is no network coverage where I live. But still they would insist. Telkom won't be getting my money!