Request for 2 contracts - only 1 activated

On 27 November I created an order online for 2 x tablet contracts.<br> A very friendly gentleman phoned me and we ran through the process of credit vetting, etc to register the contracts. I made it clear from the start of conversation that I wanted 2 contracts as these are Xmas gifts for my kids. <br> He confirmed that we must first run through the relevant steps for 1 contract and once that was approved, it would only take a few minutes to approve the second.<br> After receiving approval for first contract, with added bonus of Black Friday 20G on the contract, I reminded him about the 2nd.<br> A few minutes later, he confirmed the 2nd is also approved and will take a few working days.<br> On 3 December i received a phone call advising that the specific tablet I ordered was out of stock and an alternative offered. I confirmed that this was applicable to both contracts and the answer was yes.<br> Low and behold, I only received 1 tablet yesterday and after spending about 40 minutes waiting and then finally speaking to a consultant on 180 line, was advised that only 1 contract is registered against my name.<br> I am now waiting for relevant dept to phone me back - no call as expected.