PT
Palesa T

1 reviews | Active since Jan 2017

21 Jan 2017, 10:28

Repugnant Service Experience

<p>It is quiet disturbing to think that service are quite quick when coming cold calling yet when you send out a request to be called back it takes decades. I</p> <p>I am not impressed with the services I have been getting from Telkom, I have unsuccesfully sent requests to Telkom regarding assitance with a purchase for the past 5 months and no one has tried to get back to me since the 4 months have passed. </p> <p>I just do not understand how a big company like that would fail to return a call request with so many call centre advantages. I hope this will come to an end quite soon.</p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply22 Jan 2017, 09:16
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,