Reposted and will continue to repost until I am afforded the courtesy of a proper reply

<p>On 2016/05/09, at Telkom Direct Store at The Glen, a “Consumer Request for Contract and Service Cancellation” was completed. Case Number ********** 9 was issued. Copy of “Cancellation Request” is attached for ease of reference. On the 20/02/2017, I found out that I now still owe Telkom Mobile an amount of R6204-30. This amount comprises of a Termination Penalty of R2,400-00. My question to you is this: If the necessary “Consumer Request for Contract and Service Cancellation” was signed and captured (for the cancellation of ALL mobile services), why am I being charged a penalty and what are the other charges for?????? I cancelled all services and my accounts were paid up-to-date at the time of cancellation. I demand a thorough investigation into this matter. Why did you not act on the completed cancellation instruction without 21 days of receiving it???? Why do I have this astronomical bill???? So now that you've forwarded my complaint to "Account", what should I expect?????</p>