REPORTING TELKOM TO ICASA

I am sick and tired of Telkom's lame and stupid excuses, \from underground cable problems to no technician available in your area\". I decided to move to a different internet provider and also asked them to maintain my DSL Line. I was asked to request Telkom to move my DSL line to the Telkom Holding Pool for Migrations. I phoned Telkom and was advised to send an email to: [Email Removed] which I did and even attached proof that my account was paid up to date. I was told it takes between 48 and 72 hours and I will still be liable for a portion of my Telkom line every month. A week later I phoned and I am being sent from pillar to post. Then I am told they gave me the wrong email address, I need to send my request to [Email Removed] and that I will receive a reference number and someone will attend to this as a matter of urgency. This has now been going on since 29 February 2016!!!! NOTHING HAPPENED, NO ONE RESPONDED, NOT EVEN AN ACKNOWLEDGEMENT TO MY EMAIL!!! I WANT MY LINE REMOVED FROM TELKOM!!!! I DO NOT EVER AGAIN IN MY LIFE WANT TO DEAL WITH TELKOM!!! I will be forwarding this to (ICASA) "