Reporting a fault

On Tuesday 16 January 2018 I had the displeasure of reporting a dead Telkom line. After waiting in a very busy Telkom shop at Boardwalk Richards Bay, we were told that we then needed to stand in another very busy line to use their Telkom telephone to report our own fault. I am still completely shocked that no one was able to help us report it online. As this is a business line I am also shocked that we have yet to have Telkom repair the line, but then again, our Internet is still extremely slow in Richards Bay, so I am thinking it is Telkom being Telkom. Terrible service but as the only service provider in SA, guess it is what can be expected.