Reported Telephone and adsl line fault 5 days ago and still waiting. ICASA complaint imminent.

<p>Reported a fault on 2017/06/17. Fault reference number: 193CNK170617, recieved on 2017/06/17 at 17:40.</p> <p> </p> <p>I've just got off the phone with the contact centre. According to Thobela, the contact agent, the fault was assigned to a Technician on 2017/06/19 who failed to show up. The fault was then assigned to another technician on 2017/06/20 who again, failed to show up. The fault is now assigned to a third Technician, 2017/06/21. Upon asking Thobela why the previous Technicians did not attend to the fault, he intimated that they may have been too busy. I do not find this response satisfactory and request someone with adequate knowledge on the fault restoration process to provide me with a more satisfying response to why the previous two Technicians did not show up and also why, without my intervention, I, the paying customer, was not notified about this by you, the service provider?</p> <p> </p> <p>Most importantly, can this fault be resolved!</p>