HS
Hendrik S

1 reviews | Active since Nov 2010

26 Jan 2017, 08:53

Reported teh ADSL issue HERE on Hello Peter, Telkom went and disconnected my ADSL line out of spite

<p>It's not surprising I guess.</p> <p>Everyone knows that Telkom is USELESS when it comes to customer service.</p> <p>They simply don't have a clue. - They think they do, but they really don't.</p> <p>And they know it + they hate us for reminding them of it.</p> <p> </p> <p>I dealt with Telkom's call centre for some time, they were unable to resove the ADSL issues that I've been experiencing for a numbe rof years (on and off).</p> <p>My 8Mbps ADSL line has been runnign at 3.somethingMbps for some time now.</p> <p> </p> <p> </p> <p>After maany attempts with the call center I listed a complaint on HelloPeter.</p> <p> </p> <p>A person by the name of "Noleen" answered my complaint and said they would look into it.</p> <p>They rep**** later saying they've "made a change" and that I should try my ADSL line again.</p> <p> </p> <p> </p> <p>What they actually did was SUSPEND my ADSL line completely.</p> <p> </p> <p>Apparently they have the right to provide ****py service (and charge you for it) - but when you complain they simply disconnect you.</p> <p> </p> <p>Welcome to the new-and-improved Telkom.</p> <p> </p> <p> </p> <p> </p> <p>I pray every day that a fibre provider (NOT Telkom) comes to my area so I can disconnect & forget about Telkom forever.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (0)