REPORTED NINE TIMES!

We reported our phone nine times this year and today it is two months later and the problem is still not solved. I tracked the issue and it has been logged and still in progress!!! This is very frustrating I have to report the fault every time from my cellphone and due to high volume it takes some times a half an hour to speak to a operator. We paid for two months our account for NO SERVICE AT ALL. I would like to no what now???? What is the next step to get this problem been fixed? FIBER PLEASE WE NEED IT URGENTLY. MRS DE VILLIERS