SS
Stephen S
1 reviews | Active since Nov 2011
21 Jul 2015, 15:14
REPORTED INTERNET NOT WORKING 21 JUNE 2015
I PHONED INTO TELKOM AND REPORTED THAT MY INTERNET WAS NOT WORKING. THE CUSTOMER CALL CENTRE PERSON LOGGED THE COMPLAINT ON REFERENCE NUMBER 156CRK210615. WE HAVE STILL NOT GOT INTERNET AND YET WE GOT AN SMS ON 29TH JUNE SAYING THE PROBLEM HAS BEEN RESTORED. WE REP**** TO THE SMS STATING NO AND TO DATE STILL NO INTERNET. I HAVE SUSPENDED PAYMENT ON THIS ACCOUNT AND WILL NOT PAY IT UNTIL I HAVE RESTORED INTERNET AND CREDIT PAST FOR THE LAST MONTH OF 21 JUNE 2015 TO WHEN IT IS FIXED,
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Telkom's replyOfficial
21 Jul 2015, 18:43Hello marydale,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM127255.
Regards
William
Telkom Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM127255.
Regards
William
Telkom Social Media Team
Telkom's reply21 Jul 2015, 18:43
Official
Hello marydale,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM127255.
Regards
William
Telkom Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM127255.
Regards
William
Telkom Social Media Team