Reported ***** case not attended to

On 26 May 2015, I reported a ***** case with the Gateway Telkom Mobile branch, when a debit order of R2999.16 had gone through without my authorisation. I was told to obtain an affidavit from the police station as supporting documents and bring it to the branch. on 27 May 2015, I delivered the affividat and all other supporting documents and was advices that I will be contacted within 2 weeks. On 15 June another debit order went through my account and I then contacted Kelvin Pillay (the consultant) who had assisted me at the Gateway branch. He confirmed that he has obtained a case number, however failed to provide it after multiple requested sent via email.<br> <br> This is not acceptable as my personal and confindential information is now available to ********** and the case after being reported, Telkom Mobile still continued to charge my account. This shows no consideration and care for the safety of potential consumers.<br> <br> Please note that I am NOT a Telkom Mobile client, someone opened an account there using my details.