Reported faulty telephone lines, but no response

Problem with Telkom lines, which stays out of order. Have reported the problem on 20/01/2015 (Fault number 354CWZ200115), but have received no response from Telkom yet. Have tried the fault tracking option on the website, but only reply is that the problem have been reported... Have also tried to escalate the matter on the website but also gets no feedback there.<br> <br> Have tried to call Riversdale Telkom this morning (Tel ***), but they don't answer the phone!! Have also tried the call centre a few times, but with the back log on calls they don't even get to help you in 20 minutes time, and since we have to make those calls from our cellphones, it gets very costly.<br> <br> We have upgrade to a more expensive package on 16/01/2015, but have not been able to make or receive any calls for the last 2 weeks.<br> <br> Please help us to sort out this matter!!<br> <br> Regards<br> JAM Horn