Reported faulty remains unresolved

I reported my elderly parents faulty telephone line in December, a technician went on site and could not resolve faulty and advised that we need to contact telkom again and ask for rewiring, we did that on the 8th of Jan 2016, from that date until now, no Joy, everyday i call i get told something different, I have had one consultant relog the fault again, but still it remains unresolved, days are piling and still my parents remain with no landline, this is very worrying as they are not in touch with anyone and its scary in case anything happens to them. Could someone please look into this urgently and advise.<br>