CvdM
Cynthia van der Mescht
1 reviews | Active since Jun 2014
07 Dec 2015, 10:32
Reported fault from 24 november still no response/
I have made numerous attempts through our service provider,afrihost as well as personally to contact telkom about no internet connection from around 17 November. <br> <br> Logged references:<br> <br> 24 November (sms'end that a technician is assigned) <br> ***<br> 30 November (same,no action)<br> 2 December (same)<br> 4 December (same as above) <br> <br> That is almost 3 weeks ago that this was reported,but no technician has contacted me/visited the premises. <br> <br> Why should we be paying for a service that isn't working?
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Telkom's replyOfficial
07 Dec 2015, 11:32Hello Cynthiavdm,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm account holder's ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175462
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm account holder's ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175462
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 11:32
Official
Hello Cynthiavdm,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm account holder's ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175462
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm account holder's ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175462
Regards
Narriman
Telkom Social Media Team