Reported fault and no response

I reported last week Thursday that my Adsl line was faulty for the third time, I received an sms with tracking number but no further response from Telkom. Checked their website and the fault is closed! Mobile data is cost me an extra R1000 last month and probably more this month as I have no connection at all. What's further they refuse to refund when you have no service- officially worst company I've dealt with this year