1 reviews | Active since Feb 2015
Reported Acc Issue 4 Oct 2016, Still Waiting...
<p>I reported an incorrect overdue amount on 4 October 2016 and supp**** the accounts department with proof of the payment in question. Nothing has been done - not a thing! The process started off with a couple of poorly written responses (I had to ask for a clarification every time) which just suddenly stopped before anything was resolved. I've been reaching out to Telkom on a bi-weekly basis in an attempt to address the issue because the amount is still just being carried over month after month. I can't even name names as the support team just signs off with 'Online Bill team'. A very useful tactic to make it impossible to figure out who's delivering bad support.</p> <p>Telkom is probably so desensitised by unhappy customers, does anything customer related mean anything to them-them anymore? Well, I'll do my part with regards to making sure that I share my experience with as many people as I possibly can. It's embarrassing. One more month and you'll be out of my life! Your days of bullying customers with bad service are over.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I've supp**** you with bank stamped statements (for the third time now - let's stop with the stalling tactics please), as well as the online receipt for the Telkom payment I made on 16 July 2016 for Jul 2016, two days ago.
I would like to remind you that you've disconnected our Telkom line / ADSL and that it's been disconnected for almost a week now, because of a payment error on your side.
You are causing damage to both my partner and my home businesses by denying a service that I've already paid for. This matter needs to be resolved urgently, or I will be seeking legal support.
PS. The Online Billing Team must be the worst service providers within Telkom. Do they know anything with regards to customer service, or admin for that matter? It's embarrassing. It's truly a team of individuals who couldn't care less about their jobs or their clients - disgusting. I will literally pay a premium amount to NOT have to ever deal with the Online Billing Team or Telkom ever again.
I've supp**** you with bank stamped statements (for the third time now - let's stop with the stalling tactics please), as well as the online receipt for the Telkom payment I made on 16 July 2016 for Jul 2016, two days ago.
I would like to remind you that you've disconnected our Telkom line / ADSL and that it's been disconnected for almost a week now, because of a payment error on your side.
You are causing damage to both my partner and my home businesses by denying a service that I've already paid for. This matter needs to be resolved urgently, or I will be seeking legal support.
PS. The Online Billing Team must be the worst service providers within Telkom. Do they know anything with regards to customer service, or admin for that matter? It's embarrassing. It's truly a team of individuals who couldn't care less about their jobs or their clients - disgusting. I will literally pay a premium amount to NOT have to ever deal with the Online Billing Team or Telkom ever again.