Reported a fault on my line

so my internet is not working since Monday so early in the morning on Monday i reported my line thats its not working and they promised to fix it Tuesday then on Tuesday they called saying the only problem is in the exchange room but they are fixing it to find out that even today its not fixed so today i went straight to telkom to ask them then they told me to call the fault department so i did that nd they told me that my fault was reported yesterday how come because iv reported on Monday and they called me on Tuesday saying they are fixing it....I haven't been working since Monday and they are not telling me when are they going to fix it..So please help me because im paying full amount month end and I have to work