1 reviews | Active since May 2017
reported a broken/damaged Telkom cable
<p>TO WHOM IT MAY CONCERN.</p> <p> </p> <p>Good day,</p> <p> </p> <p>PLEASE REFER TO REFERENCE NO: 786CTK180417.</p> <p>Phone number: 014 ********** .</p> <p>Address: 86 Wildevy Ave, Protea Park, Rustenburg.</p> <p>Account holder: D.R.L. Frost.</p> <p> </p> <p>I reported a broken/damaged Telkom cable almost a month ago.</p> <p>I have since made 6 phone calls to the number 10210, each time I get the same response that I have</p> <p>reported the cable damage and that a technician will phone me on my cell phone when they are in the area,</p> <p>to date I have not received one phone call from anybody. I have even reported that I have seen exactly</p> <p>the position of the damaged cable but even this does not seem to make it any easier for Telkom to respond.</p> <p>I am sure there are probably other users in the nearby area who are experiencing the same problem.</p> <p>This is exceptionally poor service from Telkom – in the meantime I am still paying for the Telkom line which I cannot use,</p> <p>but if I should slip just one payment Telkom would be very quick to terminate my service.</p> <p> </p> <p>Can someone please take this mail seriously and try to do something to repair the damaged cable ASAP.</p>
Hi Lettie22,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Lettie22,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Lettie
We so sorry for the delay, i have escalated your reference number and it is now assigned to a technician for assistance.
Regards
tumelo
Best regards,
Hi Lettie
We so sorry for the delay, i have escalated your reference number and it is now assigned to a technician for assistance.
Regards
tumelo
Best regards,
I see they did dig a hole 2 days ago were the cable is damage, and just left it as is (for how long??????), still no Telkom service.
Let me please explain to you my frustration, we use Telkom's line for Wi-Fi network via Web Africa, now we do not have any network and must use our own data on our Cell phones ext., so we Have to PAY TELKOM, WEB AFRICA AND A LOT OF MONEY TO VODACOM FOR DATA, and I don’t think for one moment Telkom will re-in burse us all the money we lost............ PLEASE JUST FIX THE LINE.
Thank you
Lettie
I see they did dig a hole 2 days ago were the cable is damage, and just left it as is (for how long??????), still no Telkom service.
Let me please explain to you my frustration, we use Telkom's line for Wi-Fi network via Web Africa, now we do not have any network and must use our own data on our Cell phones ext., so we Have to PAY TELKOM, WEB AFRICA AND A LOT OF MONEY TO VODACOM FOR DATA, and I don’t think for one moment Telkom will re-in burse us all the money we lost............ PLEASE JUST FIX THE LINE.
Thank you
Lettie
And another weekend without Telkom Service................................. this broken/damaged Telkom cable is reported more than a month ago???????????????????????? realy Telkom how bad can the service be........ As i explained
MY FRUSTRATION, WE USE TELKOM'S LINE FOR WI-FI NETWORK VIA WEB AFRICA, NOW WE DO NOT HAVE ANY NETWORK AND MUST USE OUR OWN DATA ON OUR CELL PHONES EXT., SO WE HAVE TO PAY TELKOM, WEB AFRICA AND A LOT OF MONEY TO VODACOM FOR DATA, AND I DON’T THINK FOR ONE MOMENT TELKOM WILL RE-IN BURSE US ALL THE MONEY WE LOST............ PLEASE JUST FIX THE LINE.
And another weekend without Telkom Service................................. this broken/damaged Telkom cable is reported more than a month ago???????????????????????? realy Telkom how bad can the service be........ As i explained
MY FRUSTRATION, WE USE TELKOM'S LINE FOR WI-FI NETWORK VIA WEB AFRICA, NOW WE DO NOT HAVE ANY NETWORK AND MUST USE OUR OWN DATA ON OUR CELL PHONES EXT., SO WE HAVE TO PAY TELKOM, WEB AFRICA AND A LOT OF MONEY TO VODACOM FOR DATA, AND I DON’T THINK FOR ONE MOMENT TELKOM WILL RE-IN BURSE US ALL THE MONEY WE LOST............ PLEASE JUST FIX THE LINE.