Report of fault

<p>I reported my fault on 04/06/2016 and received reference nr: 259CWK040616, ON 08/06/2016 I follow up again and exculate the query and received another reference 867513. I received a sms on 09/06/2016 a technician will be send out. Since the reporting date I am out of service, but Telkom expect a full month subcription fee. I am out of service for +/- 3 weeks now. My question is: Service providers expect full month payments for a service not delivered, if the problem was not reported fine, willing to pay, but since I first reported the problem I follow up regulary and every time I am promised Telkom will attend to problem</p>