Report Faulty Telkom Telephone line

Good day, I have reported our faulty telephone line 10 days ago at Telkom's Call Centre, waiting for a Technician to repair a damaged cable, both our telephone and our neighbors' line out of order, due to the cable damage. I followed up several times phoning the call centre holding on for more than half an hour paying for the phone call at work, just to hear the same story that they will give my message through to the technician that is assigned to my call that our line need to be fixed.

I have additional internet service at MWEB which we are paying for and cannot utilize our internet service as the service working via our Telkom line.

I have reported and followed up more than 5 times and they only saying that it is reported to the technician. Poor customer service and empty promises from Telkom