Report a fault 2 weeks ago and nothing being done

Reported a faulty business line 2 weeks ago and up till now no response from telkom phone line an Internet is off and my business can't go on as I rely on both for my business what I don't understand is that you pay more a business line but get treated like worst than a normal line it's is telkom have no respect or responsibility for this as I need to make business and pay my workers they can't work cause of this problem