Replacement of telephone line

Last week Monday our Neighbours tree fell into our yard breaking our telephone line. We reported it immediately. We received an sms the next day that the repair has been sent to the technician team. We still haven't heard anything. My husband has his own business and sometimes works from home. He needs the ADSL to do this. At the moment there is nothing and it is beginning to be a massive problem. Please could you respond to this seeing that you are not responding to our telephone calls<br> Our fault nr is: 734CTK250116