Repetitive Line faults

It seems that with Telkom no faults ever get resolved. I logged a call (374CRK140315) on 14 Mar, which was resolved on 17 Mar, then on 23 Mar I had to log another call 941CRK230315. Can nobody at Telkom see that there are obviously issues in this area that need further investigation. In fact an audit into my fault history will tell you the story. Even your own technicians admit they move a fault from one number to another due to your poor and failing infrastructure (just like Eskom). Why do we pay you I wonder when you can never deliver a decent service. It is so amusing that your cancellations staff are the most efficient department. Can some person on Telkom investigate the issue with my repetitive failures and please resolve it.