BD
Busi D

1 reviews | Active since Apr 2017

06 Jun 2017, 10:37

Repeatedly Incompetence Service

<p>I dont understand why is the biling department continously sending me emails that I owe R85.50. I am tired of this and its annoying, account number ********** 68. Can they update their system and stop annoying me, somebody here is not doing their job</p>

0
Replies (4)
Telkom
Telkom's reply13 Jun 2017, 08:55
Official

Hello Busi2175

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.


Best regards,

BD
Busi D's update13 Jun 2017, 10:18
Reviewer Update

Please note tha last case email I received from Telkom saying my account is up to date , clear and up to date is ********** 9

From Telkom Mobile SOC Billing

Telkom
Telkom's reply14 Jun 2017, 10:47
Official

Good day

Please be advised that the number *** is successfully cancelled and your account is up to date as requested.

Kind regards

Ithabeleng

Telkom social media team

Best regards,

BD
Busi D's update14 Jun 2017, 13:46
Reviewer Update

I received the same response from the last quesry. Can u confirm that in future I will not receive an email saying I owe? And may i receive a closing balance statement reflecting **********